We check every phone before sale and handle return requests fairly based on the condition, warranty, and invoice terms for each purchase.
Warranty periods and checking periods can differ between brand-new phones, used phones, accessories, and special-order items. The invoice or written sale note is the final record for the specific item purchased.
Refunds, if approved, are made using an agreed method after the item has been inspected. Processing time can depend on the payment method and bank.
This policy applies to purchases from Shoppy Mobile in Kadawatha, Sri Lanka. It does not replace any rights you may have under applicable consumer law.
Contact us with your invoice details and a clear description of the issue.